Practice Policies and Informed Consent
Last updated: September 1, 2025
This page describes policies and procedures regarding service delivery in my practice.
Appointments & Cancellations
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Sessions are typically 45 minutes. If you arrive late, the session may be shortened.
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Please cancel/reschedule 48 hours in advance. Cancellations made less than 24 hours in advance may be charged the full fee.
- Termination is part of the therapeutic process. Treatment may end when goals are met or if therapy is no longer effective.
Communication & Accessibility
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Contact me by voicemail or text. I will return messages within 24 hours on weekdays.
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In emergencies, please call 911 or go to the nearest emergency room.
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Do not include confidential information in texts or emails.
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To protect your privacy, I do not accept friend or connection requests on social media from clients.
Telehealth & Electronic Communication
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Services by phone, video, or email are considered telemedicine. All confidentiality protections apply.
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Benefits include convenience and access to care; risks include technical interruptions. If a session is disrupted, there will be no charge for lost time.
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Do not share your telehealth appointment link with unauthorized persons.
Confidentiality
Your privacy is protected, with exceptions required by law:
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Risk of serious harm to self or others.
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Suspected abuse/neglect of children, elders, or vulnerable adults.
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Valid court order.
Parents/guardians may be legally entitled to some information. I will discuss with you what is shared and what remains private.
If we meet outside of sessions, I will not acknowledge you unless you approach me first, to ensure your confidentiality is safeguarded.
External Providers
To enhance services, I sometimes use secure external platforms such as Upheal. Upheal provides automated notes and analytics and, as a HIPAA-compliant Business Associate, safeguards all protected health information (PHI).
I have signed a Business Associate Agreement (BAA) with Upheal, ensuring your data is protected under the HIPAA Security and Privacy Rules with appropriate safeguards.
Concerns & Complaints
If you have concerns, you may contact your state’s Board of Psychology: https://www.asppb.net/page/BdContactNewPG
Payment Information
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Payment is processed via Stripe at the time of session.
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Your card may be charged for late cancellations or missed sessions.
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You may request paper statements at any time.
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This authorization remains in effect until revoked in writing.
Federal “No Surprises” Act
You are entitled to a Good Faith Estimate (GFE) of service costs.
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You will receive a clear description of services, frequency, and fees.
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If fees change, a new estimate will be provided with an explanation.